Privacy Policy

Information used to run your order

Qenasa uses information provided through www.qenasa.com, including contact details, delivery information, product selections and customer messages, to process purchases and answer enquiries. Transaction references help connect payments and refunds to the correct order.

The site also receives technical information such as browser details, IP addresses and session activity. This supports page delivery, cart functions, troubleshooting and protection against misuse. Browser controls can limit stored data, although blocking essential session storage may interrupt shopping.

Handling and choices

Relevant information is shared with service providers when needed for functions such as payment, hosting, delivery and customer communications, or when disclosure is legally required. Processing rests on an applicable basis, such as fulfilling an order, a legal obligation or consent where required, with administrative and technical safeguards used to limit inappropriate access to personal records. Records are kept for their operational purpose and applicable accounting, dispute or legal obligations, then removed or de-identified when no longer needed.

Subject to applicable law, you may request information about processing, access to your data, correction, or erasure, and may object to processing or withdraw consent where consent is the basis. Contact [email protected] with the request. We may need proportionate identity checks before releasing or changing records. You may also raise a privacy concern with the National Privacy Commission of the Philippines.