Returns and Item Problems

If a Qenasa garment is unsuitable or arrives with a problem, begin by writing to [email protected]. Identify the order from www.qenasa.com, the affected item and the result you are requesting.

Prepare the request

Explain whether the concern is fit, an incorrect item, damage or another issue. Clear photographs can help show a fault, but an unboxing video is not a condition for raising a complaint. If a problem becomes apparent during use, describe when you noticed it.

Before sending anything

Ask for the return destination and the arrangements that apply to your case, including any shipping cost. Keep the garment, attached tags and any supplied belt or tie together where possible. Avoid further wear, washing or alteration while a reported fault is being assessed.

After review

We will explain the available outcome and any next steps. Keep proof of postage if a return is arranged. Requests involving defective or incorrectly supplied goods remain subject to your applicable consumer rights; this process does not remove those rights.