Shipping Information

The delivery details to check

Shipping choices, charges and any available estimates for an order on www.qenasa.com are shown during checkout. Enter the complete recipient address, including an apartment or unit number where needed. Review it before payment.

If the address is wrong, send the correction and order reference to [email protected] promptly. Whether it can be changed depends on how far the order has progressed; a dispatched parcel may require the carrier's assistance.

Following the parcel. Use the tracking information supplied for the shipment. A label can be created before the carrier records its first collection scan. Estimates may change because of transport disruption, local delivery conditions or customs checks.

When something needs attention. Report a stalled shipment or an unexplained delivery status with the tracking reference. If a parcel arrives damaged, keep its packaging while the issue is reviewed. For cross-border deliveries, check whether destination duties or taxes are included in the checkout total; amounts not included may be collected separately under local rules.